Exchange and Refund Policy

At 2:47, we strive to maintain the highest standards of product quality. However, if you experience any issues with your order, please review the policy below.

Eligibility for Exchange or Refund
We offer refunds or exchanges only in cases where the product has a genuine manufacturing defect or damage. Each request is carefully reviewed before approval.

To be eligible:

- The request must be raised within 48 hours of delivery.
- The product must be unused, unwashed, and in its original condition with all tags intact.
- Clear photos/videos of the defect must be shared for verification.

Size Exchange
If you wish to exchange a product due to incorrect size selection, the exchange can be processed subject to product availability.

- In such cases, both forward and return shipping charges will be borne by the customer.

Non-Eligible Cases
Refunds or exchanges will not be accepted for:

- Minor color differences due to lighting or screen variations
- Incorrect size selection without willingness to bear shipping charges
- Products that have been used, washed, or damaged after delivery

Refund Process
Once a return is approved and the product is received and inspected, the refund (if applicable) will be processed to the original payment method. The processing time may take 5–7 business days.

How to Request an Exchange or Refund
To initiate a request, please email us at:
twofortysevencommunication@gmail.com

Include the following details:

- Order number
- Description of the issue
- Clear images/videos of the product

Our team will review the request and guide you through the next steps.

Note
2:47 reserves the right to approve or decline refund/exchange requests after evaluating the condition of the returned product.